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Frequently asked questions






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»  BonusPoints FAQs
» BonusPoints terms and conditions
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» What is the BonusPoints site?
» Who can earn BonusPoints?
» How many BonusPoints do I earn?
» I registered my organization but I cannot see my BonusPoints.
» How do I become the BonusPoints administrator for my organization?
» What if there is a discrepancy in the number of BonusPoints in my account?
» Who can redeem BonusPoints?
» Do BonusPoints expire?
» What can I buy with BonusPoints?
» If my organization made our purchase through a reseller do we still get BonusPoints?
» How long will my BonusPoints order take to be filled?
» Am I responsible for paying sales tax for the products purchased by redeeming earned points?


What is the BonusPoints site?

HP is proud to offer BonusPoints, a customer rewards program for HP’s K12 and State & Local Government customers. Customers earn BonusPoints on qualifying purchases made through HP Direct. K12 customers can order by calling 1-800-88-TEACH and State & Local Government customers can order by calling 1-888-202-GOV2. Or you may purchase through HP’s on-line store or working with a HP reseller. Customers can use their points to buy HP products and services.


Who can earn BonusPoints?

Educational organizations, school districts, private schools, charter schools that are HP customers, and state & local government organizations can collect BonusPoints for direct and partner purchases.


How many BonusPoints do I earn?

You earn one BonusPoint for every two dollars you spend.


I registered my organization but I cannot see my BonusPoints.

In order to view and redeem your organization's BonusPoints you must first be approved as an administrator on the BonusPoints site.


How do I become the BonusPoints administrator for my organization?

Requesting to become the administrator for your organization is simple. Just click ‘Register now for free’ on the left-hand side of the BonusPoints site, or click here. After registering, you will receive an email requesting additional information confirming your eligibility to be a BonusPoints Administrator for your organization. Please note that only one administrator is allowed per organization. You will be unable to request administrator status if an administrator already exists for your agency.


What if there is a discrepancy in the number of BonusPoints in my account?

It can take up to a month for the BonusPoints to appear on your account. If you think there is a discrepancy with your account please email us at service@HPBonusPoints.com, and we will do our best to correct the discrepancy.


Who can redeem BonusPoints?

The authorized administrator for your organization is eligible to redeem your organization’s BonusPoints.


Do BonusPoints expire?

BonusPoints expire one year after the purchase date and in all cases by 10/31/2009.


What can I buy with BonusPoints?

BonusPoints can be used to purchase hardware from Hewlett Packard. Visit the BonusPoints store to view available products.


If my organization made our purchase through a reseller do we still get BonusPoints?

No. Only purchases made directly from HP qualify for Bonus Points.


How long will my BonusPoints order take to be filled?

On average your order will take 4 to 6 weeks to arrive.


Am I responsible for paying sales tax for the products purchased by redeeming earned points?

Most states exempt districts from paying sales tax so this question would not apply. However, some states do not fall within this category. Participating organizations should check with their local tax agency for more information.






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